Privacy Policy | TP Car Care Harrogate

TP Car Care (“we”, “us”, “our”) is a mobile car valeting and detailing service based in Harrogate, North Yorkshire. This policy explains what personal information we collect when you use tpcarcare.co.uk or contact us, what we do with it, and your rights over it.

1. Who we are

TP Car Care is responsible for the personal information described here. For anything about your data, email bookings.tpcarcare@outlook.com or message us on WhatsApp (07982 335862).

2. What we collect

We only collect what we need to price a job and turn up to it.

Booking request form. Your name, phone number, email address (optional), your vehicle, the postcode it is kept at, the service you are interested in, your preferred day and time, and anything you write in the message box.
WhatsApp, email or social media. Whatever you send us there, such as your name, number, photos of your vehicle and where it will be.
When we come to you. The address where the vehicle will be, which you give us when the visit is arranged.

We never ask for card details, and this website never collects them. The site does not use cookies, and it has no advertising or tracking scripts.

3. How we use it

To reply to your enquiry, give you a price and confirm a date.
To arrive at the right place and time, and keep you updated on the day.
To answer questions about the work afterwards.

Our lawful basis is that you have asked us for a quote or a booking, so we need your details to take steps towards that agreement and then to carry it out. We do not use them for marketing.

4. Who handles it for us

We do not sell, rent or share your details with anyone else. A few service providers handle them on our behalf, only to provide that service:

PagePitch, who built and run this website. The booking request form is sent through their lead service, which saves your request in a database hosted by Cloudflare and emails it to us. It does not store your IP address.
ZeptoMail, which delivers that email to our inbox.
Cloudflare, which hosts this website. Like any web host, it processes your IP address to deliver pages and protect the site from abuse.
Cloudflare Turnstile, which protects our booking form from spam. It processes technical information such as your IP address and browser details to check that a real person is sending the form (see cloudflare.com/privacypolicy).
OpenStreetMap, which supplies the map tiles on our coverage map. Your browser requests those tiles directly, so OpenStreetMap sees your IP address.
WhatsApp (Meta), if you choose to message us there. WhatsApp's own privacy policy applies to those messages.

5. How long we keep it

Booking requests sent through the website are deleted automatically from the form service after 12 months. Messages and booking details we hold ourselves are kept only as long as we need them to look after you as a customer, and to meet any legal or accounting requirements.

6. Your rights

Under UK GDPR you can ask for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. Contact us using the details below and we will deal with it. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.