Terms & Conditions | TP Car Care Harrogate

These terms cover any valeting, cleaning, polishing or coating work you book with TP Car Care (“we”, “us”, “our”), based in Harrogate, North Yorkshire. They are written in plain English. If anything is unclear, ask us before you book.

1. Booking

You can request a date through the booking form on this website or by messaging us on WhatsApp. A request is not a confirmed booking: your slot is confirmed once we confirm it with you on WhatsApp or by phone.
Our prices are shown on this website. Deep clean prices depend on the size and condition of the vehicle, so we confirm an exact price from the photos you send us before you book.
Vehicles with heavy pet hair or that are very dirty may cost extra. We will always discuss this with you, from your photos, before the booking is made, never on the day.

2. Cancelling or moving a booking

If you need to cancel or move a booking, please give us at least 3 days' notice, so we can offer the slot to someone else.

3. Deposits and payment

We do not take a deposit. You pay after the job is completed.

4. Where the work is done

Washes, valets and deep cleans are carried out at your home or workplace. We need enough room to open the doors and work around the vehicle.
While we change over to a new van, we need access to an outside tap and a plug socket at your address.
Machine polishing and ceramic coating are carried out at our unit, and we need the vehicle for a full day.

5. Weather

Polishing and ceramic coating are done at our unit, so they go ahead whatever the weather. For work at your address, if the weather is bad on the day we will get in touch and agree the best option for your vehicle with you, which may mean moving to another date.

6. Before we start: checking your vehicle

Before we touch your vehicle, we do a full walk-around. If we find any existing damage, we point it out to you before we start, either in person or, if you are at work, by sending you photos.

7. Your rights

Nothing in these terms affects your legal rights as a consumer. How we handle your personal details is explained in our privacy policy.

Terms & conditions.